Hi E-Sk8.Fr,
If you didn’t already know. I am the owner of DIYElectricSkateboard.com my name is Dexter.
I am very saddened as well as frustrated with the news I have read here by no fault is it any of yours but our own. A poster here showed me to this post otherwise I wouldn’t have noticed it.
We have had some growth issues most recently within the last few months and delivery times/dates with our VESCs have been halted and delayed time and time again.
I am most deeply sorry for any delays and issues we have caused in you building your DIY electric skateboard.
We have been working on re-stocking much more than we anticipate to prevent any further complications. It is our goal to ship out out as soon as possible once orders come in. It is our fault for not having enough inventory on hand and it is something we are working on.
I like to focus on high quality items and do not want to sell something that I don’t approve of on my own or that I wouldn’t use myself. VESC’s have been a long battle but we have since then resolved all of our production issues. Our next order for VESCs which is Batch #3 should be received this upcoming Tuesday. We have a production order of 400 VESCs which should keep us in stock for a little bit until our next production run.
Originally, they were done and we had a few hiccups.
- Wrong capacitor was used and I would not want to ship our VESCs with an incorrect capacitor or non-branded as this case. As I said, I would prefer a few mad customers over not shipping on time rather than a product which I’m not happy about in the end. As a product which I’m not happy about will affect all customers versus a few who were in urgent need of it. Although, this is still not an excuse as we are working hard to provide high quality parts in a convenient time frame.
Unlike our competitors, we don’t try and sell you one thing and deliver you something totally different.
- We received our Batch #2 order but needed to make adjustments to about 40 pcs and unfortunately this batch there was no testing on our manufacturer end. All the testing was in-house. We have since added testing on our manufacturer end and we will be doing a second round of testing on our end once we do receive our products as another quality assurance measure.
I am truly sorry and if we can do anything to help fix the current situation, please contact me. I am usually always available on Live Chat and you can email me as well support@diyelectricskateboard.com.
Unfortunately, most screen names on the forum are not your own email address. Please email me if any of your issues have been unresolved.
@Jycti3 - I’m sorry you had to cancel. This won’t happen again.
@Riako - Please contact me again to remind me as we do not want to leave you stranded.
@metos - Any issues, please let us know.
@werewolf_fr - If you are having issues with your mount, please let me know as I would like to help. We plan on creating videos and how-to’s for each of our products.
@drassak - Please let me know your order #. If something was not sent to you we want to resolve your issues.
@Pimousse - What is your order #?
I apologize once again for any issues and non-responses many people have suggested. These issues will not be re-occurring in the near future.
We hope you understand our growing pains and give us a second try.
I have just setup an account for all esk8fr readers who plan on purchasing from us in the future.
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